FAQ – Frequently Asked Questions

We usually reply within 24 hours — often much faster.

Simply send us an email or WhatsApp message. We will handle the rest and answer any questions you have.

Absolutely. Many of our guests travel solo — you will quickly feel at home in the small group, regardless of the activity.

Yes — any of our tours or experiences can be booked as a gift experience.

We offer clear cancellation policies depending on the timing and the specific tour booked. Please ask us for details.

This varies by tour. Requirements (fitness, skills, etc.) are listed in the individual tour description. For our Ski Touring Week, you should be an advanced beginner comfortable skiing off-piste. For all tours, your guide will choose routes matching the group’s ability and conditions.

Group sizes are kept small for safety and personalized attention, typically a maximum of 6 to 8 participants.

Safety comes first. Your guide will adjust the plan daily and always choose the safest and most enjoyable alternative route or activity for the given conditions.

Our multi-day tours (e.g., Ski Touring, advanced Hiking) require a reasonable fitness level. For the Ski Touring Week, expect uphill climbs of 600–1,200 meters per day. Day tours (e.g., City, Kayak) have varying, generally lower, demands—check the tour description for specifics.

Yes, equipment rental is available for an additional cost for most of our experiences (e.g., skis, boots, skins, avalanche gear, bikes, kayaks).

You will receive a full, detailed equipment list after booking, including clothing, necessary gear, and optional items tailored to your specific tour.

This depends on the tour:

* Multi-Day Tours (e.g., Ski Touring Week): Accommodation is included. Meals are generally not included, giving you the freedom to explore local restaurants and mountain huts.

* Day Tours (e.g., Kayak, City Tour): Meals and accommodation are typically not included unless specifically mentioned in the tour details (e.g., a packed lunch).

[Specific to the Ski Touring Week] You will stay in a carefully selected, comfortable 3-star accommodation in the surroundings of Alpendorf, Ski Amadé, Austria. Location may vary but will always be ideal for relaxing after a day in the mountains.

Included services vary by experience (Guiding, safety briefings, equipment, accommodation, transfers, etc.). Please refer to the specific “What’s Included” list on the individual tour page.